If you've selected InStore Pick-up or Curbside, there's a few things that will help pick-up go easier:

Please wait until you have received the pick-up ready email before coming to the store.

Fulfillment is done outside of the store. If you show up to pick up an item before it is ready or before you have even placed your order- the item will not be there for you to pick up.

Our team does not fulfill orders on the weekends. If your order is placed on the weekend, it will be fulfilled the next business day. You will be notified as soon as your order is ready for pick-up.

Please have your order number handy, email order confirmation on you phone is best.  Also, we may ask you for photo ID if your order is large or has many high value items.

Shipping Costs

We charge flat rate shipping depending on location and order size.  Shipping cost is visible once you begin the checkout process.  The amount charged covers packaging and actual shipping costs.  We continuously look for less expensive ways to ship but all carries have again increased their costs.

Porch Pirates

If your package is missing after the carrier marks the shipment as "Delivered" there is nothing we or the carrier can do to replace your shipment.  To fight this there are two options: require a signature for package release to recipient or hold the package for customer pickup (FedEx Only).

Services to thwart Porch Pirates:

• Signature Required - Direct (USPS or FedEx) +$5.55
• Signature Required - InDirect (FedEx Only) +$7.55
• Hold for PickUP (FedEx Only) +$3.00

Direct- requires a signature for package release to recipient.

InDirect - (FedEx only) - requires the signature of recipient, neighbor, or prior signature release in order to deliver

Handling Times

• We work very hard to get all orders out as soon as we are able!
• We pick, pack, and ship Monday-Friday.
• Unless your order is a pre-order or we are otherwise engaged, (e.g. emergency; unforeseen circumstances; attending Comic Con, seasonal events or busy holiday periods, etc.) we make every effort to ship on the same day we receive your order.
• If there is a delay in processing your order, such as an item being out of stock, you will be contacted and we will ship your order out as soon as possible.
• We do not offer expedited service.

International Shipping

We do not ship internationally at this time.

AFO/FPO Shipping: We are not responsible for any additional customs fees, taxes, and tariffs.  Also, we cannot ship merchandise as a "gift", this would be falsifying documentation and illegal.

​We ship to:

• United States including APO/FPO and US territories.

If you are in another country, or a US Territory (Guam, Puerto Rico, etc.), please contact us to organize shipping to you.  We will quote shipping costs from our contracts with FedEx, UPS, DHL, and the USPS.

Pre-Order Shipping Rules

If the item is a Pre-Order, you accept on purchase that we do not yet have the item in stock, and from the time we order our stock and receive it, occasionally there are changes to the item(s) that are not communicated with us. If this occurs, we will contact you about your order and you will be refunded in full for items we have to drop from your order.  Pre-order items' orders are processed "First Received, First Fulfilled" and are prioritized over regular orders.

Return to Sender

Should a package be marked as "Return to Sender" by the shipping carrier due to Insufficient Address or any other reason, customers will be refunded for the product cost only. These orders are not eligible for a refund of the original shipping cost.  It is the customer's responsibility to provide us with complete and accurate contact and shipping information.

Right to Cancel

LEFoCo will limit the sale of any items.  These will be marked as such on the product page.  Items sold on our site are intended for our end-user customers only and not for resale.  Therefore, we reserve the right to refuse sale and/or cancel any order we suspect is being placed by a reseller.

RETURN POLICY

We offer 30 day returns on all products sold as long as the product is in the unopened shipping box/poly-bag.  You will be required to pay for the return shipping cost. Importantly, the item must not be taken out of the packaging. If it was shipped in a factory seal we cannot accept it for a return if the seal is broken. 

You must request a return before sending your item back to us.  If we have not approved a return it will be refused. 

Email us at info@lefoco.com to begin the return process.  If your return is approved, an RMA email will be sent with instructions on how to proceed.   

Return shipping costs are the customer's responsibility.

Damaged, Missing, Incorrect Goods

On the rare occasion your goods arrive damaged, something is missing or the wrong item was delivered, please contact us within 7 days of receiving your item.  We will require photos of damaged/imperfect items.

"Mystery" items and Full Set Returns

Items with "Mystery" or "Blind" in the item title/name can be returned provided the factory seal has not be broken.  Opened items CANNOT be returned.
Items with "Set" or "Bundle" can be returned as the full Set or Bundle.  Partial Sets/Bundles CANNOT be returned.

Exceptions / non-returnable items 
Certain types of items cannot be returned, including but not limited to custom products (such as special orders or personalized items),  personal care goods (such as beauty products), or plush items. Please get in touch if you have questions or concerns about your specific item. 

All shipping costs for returns are the customer's responsibility.  
Items not returned not in the condition shipped (unbroken factory seal, full set, etc.) are subject to a 25% restocking fee.

Not eligible for return and or discount:

Squishmallows are made in a factory by people, therefore there are some dissimilarities, including but not limited to: fabric, placement of features, embroidery, strings in seams, hair or fur, wrinkles, stuffing. 

Further, items that exhibit any of these dissimilarities are not eligible for discount.

Unfortunately, we cannot accept returns on sale or clearance items or gift cards.

As we are unable to inspect factory sealed items, they are sold "AS IS" and are not eligible for refund or return.  This currently includes: Card packs, collector tins, 16" and larger Squishmallows and anything marked as "Mystery".  The list of items may change without being noted here.

Discounting for damaged items

You may choose to keep your damaged item and receive a discount.  If you item qualifies, the discount will apply to that item only, not it's shipping cost or the set cost should the item be part of a set/bundle. 

CANCELLATION POLICY

At your, emailed, request (customer requested cancellation) we can cancel your order subject to a 10% cancellation fee.  This fee covers the costs of payment processing we are liable for when you placed the order.  Orders that have shipped (left our dock) cannot be cancelled and have to be returned.

REFUNDS
A refund will be processed after we have inspected your returned item(s).  You will be notified in the refund processing email.  Refunds will be posted back to your original payment method and can take 2-10 days to appear back in your account, depending on the payment method.

How to request a Return or cancellation

Request for refund(s) or cancellation(s) must be sent to contact@lefoco.com.  If you call or use social media to request a refund or cancellation, you will be asked to send an email.  Your request will be processed once received in email. Should we contact you about a problem with you order and you choose to cancel, we will need an email requesting the cancellation.

If you have any questions about an order, return, cancellation or this policy, please email us at contact@lefoco.com