***PLEASE NOTE: Returned items are be subject to a 10% re-stock fee. Shipping costs are non-refundable.***
Change of Mind Returns
We offer 30 day returns on all products sold as long as the product is in the unopened shipping box/poly-bag. You will be required to pay for the return shipping cost. Importantly, the item must not be taken out of the packaging. If it was shipped in a factory seal we cannot accept it for a return.
You must request a return before sending your item back to us. If we have not approved a return it will be refused. Email us at firstname.lastname@example.org to begin the return process. If your return is approved, an RMA email will be sent with instructions on how to proceed. Return shipping costs are the customer's responsibility.
Damaged, Missing, Incorrect Goods
On the rare occasion your goods arrive damaged, something is missing or the wrong item was delivered, please contact us within 7 days of receiving your item. We will require photos of damaged/imperfect items.
Exceptions / non-returnable items
We cannot accept returns for sale or clearance items, gift cards, or items shipped in factory sealed packaging.
In the end, if we made a mistake or there is some other problem with your order, we'll do our best to make it right!
Please read our Full Returns Policy for details about other specific return item eligibility.